
Business Development and Marketing
By Kim T. Sanders, Ph.D / Managing
Partner, PHAEDEAUX, LLC
Q. What are three winning strategies you
recommend for a new business to succeed in today?s competitive market?
Sanders: The actual list is more
like 103; but if I have to go with three, they are:
- Set yourself apart from competitors
by offering an exclusive benefit your competitors cannot copy
or one they're not willing to copy.
- Focus on the customer
- Be nimble. Be proactive.
Q. Are there specific strategies that
you feel new startups need to focus on to get themselves noticed
more quickly than their more mature counterparts?
Sanders: Continuously reach out
to potential customers. Build relationships not just a customer
base. Help your customers and prospects even when it?s not directly
related to a sale. Most sales are not made on the first contact.
Develop a method to capture and save the names and contact information
of prospects who don't buy from you. Follow up periodically. A little
gentle coaching will eventually convert many of them into buyers.
Q. How important is marketing in the strategic
development of a new business?
Sanders: Marketing is one of
the legs of the three-legged stool of business development. It should
be imbedded in everything you do from naming your business, registering
with the local Chamber of Commerce and Better Business Bureau, joining
networking groups, handing out business cards, satisfying your customers,
having a positive attitude.
Q. Given that so many startups have limited
budgets, what are some low cost, high impact strategies that I can
implement quickly to get started?
Sanders: Businesses spend their
time and money chasing new business and ignore their existing customers.
Remember that customers are prospects too. Stay in contact with
them. Find or develop other products or services you can offer them.
It's easier?and more cost effective -- to make a sale to a previous
customer than to someone who never bought from you.
Q. What are the major points of consideration
I should give when starting my business?
Sanders: Research, research,
research. Know your target market. Know your industry. Know your
competition. Have a business plan and follow it! It?s the road map
that keeps you on track. Update it continuously and always set your
vision three years out.
Q. What is your background and experience
in business planning?
Sanders: I have written and presented
hundreds of proposals and business plans to support concepts and
strategic recommendations for programs that have generated millions
of dollars in revenue. I currently write business plans and private
placement memorandum for an investment company that secures venture
capital for new startups and existing businesses in a variety of
industries.
Q. Why do so many new startup companies
fail?
Sanders: Once a new company is
up and running, the most obvious cause of failure is simply running
out of money. Experts call undercapitalization a symptom of poor
planning, however, rather than a true cause of failure. Other reasons
why businesses fail in their early years include: poor business
location, poor customer service, unqualified/untrained employees,
fraud, lack of a proper business plan, and failure to seek outside
professional advice. Clearly, planning plays an integral part in
success.
Q. What are some of the biggest business development
mistakes to avoid?
Sanders: Most startups start
with an entrepreneur's dream. Yet many start-up entrepreneurs, jealous
of their dream, refuse to part with it, and risk being the big fish
in a shrinking pond instead of sharing their dream with a team who
can shape and guide it into open water. Most startups make the mistake
of falling in love with their product or service. Ultimately, it
is this lack of self-criticism that causes many companies, startups
and their more mature counterparts, to fail.
Q. How can failure be avoided?
Sanders: Avoid tunnel vision.
Business owners must take a very hard and realistic look at their
idea, product, or service long before they think about making a
business out of it. Get some objective, outside input if your own
view is colored by being too close to the situation. Ask yourself
these questions: Is there an unmet need or problem that will be
solved by the business? How difficult will it be to communicate
the solution? In other words: Why should anyone want to buy from
you? Most startups seem to regard their product as an end in itself,
a solution looking for a market, instead of one that focuses sharply
on a problem which they are uniquely qualified to solve.
Q. What is your final piece of advice
for would-be entrepreneurs or current business owners?
Sanders: Limiting your own potential
is the biggest mistake anyone can make.
To avoid this mistake:
- Discover what you are passionate about and
take action.
- Constantly discover ways to improve yourself.
- Feel the discomfort of change and do it anyway.
- Believe in you!
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